WHO WE ARE
Kpability provides unique, comprehensive and strategic Customer Centric process consulting services together with the most appropriate and powerful Data and Analytics, Customer Relationship Management (CRM) and Digital Customer Experience Management software solutions.
Our consultants are experienced along Customer-centric Strategy development and implementation, Customer Insight and Analytics, and CRM System design, programming, customization, and training.
Kpability partners with leading software companies thereby bringing to market an extensive portfolio of solutions that cut across various industries, specific client requirements, or enterprise levels.
Monty Roxas is the founder as well as the current President and CEO of Kpability. Having had previous and extensive background in management consulting specifically around the areas of strategy, marketing, CRM and customer analytics, Monty founded Kpability in 2006 with the interest to extend this knowledge coupled with solutions consulting that is niched on the growing discipline of customer-centricity for the local market. At Kpability, Monty has built a team of data scientists, solutions consultants, IT technicians and digital marketers all dedicated to the practice of CRM, Customer Analytics, Customer Interaction Management, and Digital Customer Engagement. Through the years, Monty and his team have provided best-of-breed customer management solutions and consulting methodologies to many of the leading companies in the Philippines. Their client portfolio consists of companies across the banking, insurance, media and entertainment, telecommunications, retail, logistics, distribution, utilities and pharmaceutical industries. Consequently, Monty has built strong partnerships with a number of global software vendors, bringing to market specific solutions in this field.
Monty holds a Masters Degree in Business Administration (MBA) from the Edinburgh Business School in the U.K., a B.S. Economics Degree from the University of the Philippines, and a Diploma in Business Administration from the Heriot-Watt University in the U.K. He retains post-graduate certificates in Strategic Marketing and Finance from the Asian Institute of Management (AIM).