CRM Strategy Consulting

Our CRM Strategy Consulting group can help you target, win and engage your customers.

Our CRM Strategy Consulting group can help you target, win and engage your customers.

How do we do it? By helping you determine your Key Customer Segments and helping you build your organization around it. By designing the effectiveness of customer touchpoints specific to each segment, we are able to design your desired Customer Experience. This is key in building successfull relationships with your customer.

Because customer experience cuts across the silos of an organization, we can help you design organizational structures and work processes around your relationships with your customers. This ensures customer experience strategies that allow thorough, effective and goal-oriented customer management.

  • CRM Strategy
  • Customer Expercience and Touchpoint Strategy
  • Customer Segmentation Strategy
  • Customer-focused Organizational Design
  • CRM Communication Strategy
  • Loyalty Program Management
  • CRM Metrics & Performance Management System
  • Deployment